Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer.
Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: TLDR Either Mbams latest version, or Mbams functionality on Windows 1909, has broken the functionality of PIAs split-tunneling via Web Protection. Mbam could of updated in the background without me realizing, but either way, the issue is Web Protection interfering somehow. Over on the PIA reddit, someone else has stated that the latest Mbam itself has broken Split-Tunneling, but they are on Windows 7. The only change between it functioning correctly, and now not functioning, was updating from Windows, to W. PIA support has directed me here, since it was determined to be an issue with Mbam.
Upon disabling Web Protection, PIA Split-Tunneling is once again functional. Mind you, not a single time have I received a notification of something being blocked or prevented from acting. PIA and all associated files have been excluded from detection, as well as turning Potentially Unwanted Items to warn instead of automatic , yet, Web Protection is still interfering. Upon updating to Windows 10 1909, PIA can no longer split tunnel (having certain programs excluded from the VPN).
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